Website Privacy Policy

Jax Recovery Homes | Shalom House Foundation, Inc.

Effective date: August 23, 2026

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1. Who We Are

Jax Recovery Homes is a recovery-housing program operated by Shalom House Foundation, Inc., a

nonprofit organization. References to "Jax Recovery Homes," "Shalom House Foundation," "we," "us," or

"our" mean Shalom House Foundation, Inc. and its Jax Recovery Homes program.

This Privacy Policy explains how we collect, use, protect, retain, and disclose information received

through our website, online forms, email, telephone calls, text messages, professional referrals,

donation inquiries, and related communications.

Our residences provide nonclinical recovery housing and peer support. We do not offer detoxification,

medical care, psychotherapy, or licensed substance-use treatment through this website.

 

   2. Information We May Collect

Depending on how you interact with us, we may collect information you voluntarily provide, including:

• Contact details, such as your name, email address, telephone number, and preferred method of communication.

• Basic housing-inquiry information, such as the residence requested, adult age or age range, requested housing placement, anticipated move-in date, and general availability.

• Limited recovery-housing screening information, such as reported sobriety duration, previous recovery-housing experience, participation in recovery-support services, employment or other productive activities, and general housing goals.

• Limited payment-source information, such as whether housing may be paid for by the applicant, a family member, an agency, a grant, or another approved source.

• Professional-referral information, including the referring person's name, organization, professional role, contact information, relationship to the applicant, and anticipated discharge or placement timing.

• Limited safety and suitability information relevant to shared housing, such as whether additional discussion is needed about independent living, accessibility, prescribed medication storage, or a history of conduct relevant to resident safety.

• Communications, including questions, messages, scheduling requests, application or referral follow-up, and information you voluntarily provide during those communications.

• Donation, volunteer, and mailing-list information, including contact details, donation interests, the amount of an intended or completed donation, and communication preferences.

• Basic website-use information, such as browser type, device information, pages visited, approximate location derived from an IP address, and other technical or analytics information collected through website technologies.

 

We request information that is reasonably relevant to the purpose of the inquiry. Providing information through this website does not guarantee admission, placement, funding, a donation transaction, or any particular housing outcome.

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   3. Information You Should Not Submit Through Public Website Forms

Our ordinary website forms are intended for preliminary housing, referral, contact, donation, or

volunteer inquiries. Unless we specifically request information through an appropriate secure process,

do not submit:

• Social Security numbers, driver's license numbers, passport numbers, or copies of government identification.

• Health insurance cards, policy numbers, or subscriber identification numbers.

• Medical records, counseling notes, psychiatric evaluations, treatment records, discharge summaries, diagnoses, laboratory reports, or drug-test results.

• Complete medication lists, prescription numbers, detailed medication histories, or other unnecessary medical information.

• Bank-account information, payment-card numbers, passwords, or other financial account credentials.

• Detailed criminal-history records, court documents, police reports, or other highly sensitive supporting documents.

If additional documentation is needed, we will explain the appropriate intake process and request only information necessary for the relevant purpose. If sensitive information was submitted accidentally, contact us promptly using the information at the end of this policy.

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   4. How We Use Information

We may use information we collect to:

• Respond to inquiries and communicate with applicants, residents, families, referral professionals, donors, and volunteers.

• Evaluate whether a prospective resident may be appropriate for an available shared recovery-housing residence.

• Discuss availability, anticipated opening dates, housing expectations, residence policies, payment arrangements, and possible placement.

• Schedule conversations, housing tours, admissions screenings, and other requested follow-up.

• Coordinate with a referring professional, family member, treatment provider, agency, or other person when authorized by the individual or otherwise permitted or required by law.

• Process or respond to donation, volunteer, scholarship, and partnership inquiries.

• Send newsletters or other optional updates when a person has chosen to receive them.

• Maintain appropriate business and nonprofit records, improve website performance, prevent fraud, protect resident safety, respond to emergencies, and comply with applicable legal obligations.

We do not use a preliminary website application as a substitute for a complete admission agreement, a clinical evaluation, a medical assessment, or a legally required authorization.

 

   5. Professional Referrals and Applicant Permission

Professionals submitting a referral should provide only the minimum information reasonably necessary

to discuss a potential housing placement. A referring organization is responsible for determining

whether it has appropriate permission or another lawful basis to disclose information to us.

Whenever appropriate, the prospective resident should agree to being contacted before identifying

information is submitted. Submitting a referral does not, by itself, authorize the release of medical

records, counseling records, detailed treatment information, or protected substance-use-disorder

records.

When additional coordination requires an individual's written permission or another specific legal

authorization, we will request appropriate documentation before exchanging information. Referring

professionals should use their own applicable privacy and confidentiality procedures.

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   6. When We May Share Information

We do not sell or rent applicant, resident, donor, or referral information. We may disclose limited

information when reasonably necessary to:

• Authorized employees, administrators, house managers, volunteers, or representatives who need the information to perform their responsibilities and are expected to respect confidentiality.

• Website-hosting companies, online form providers, cloud-storage vendors, email and communication providers, payment processors, or other service providers supporting our operations.

• A family member, referring professional, treatment provider, agency, court-related contact, or another person when the individual has provided appropriate authorization or disclosure is otherwise legally permitted or required.

• Attorneys, accountants, insurers, auditors, regulators, or other professional advisers when reasonably necessary for legitimate organizational, legal, compliance, or insurance purposes.

• Emergency responders, healthcare personnel, law enforcement, or government authorities when necessary to address an emergency, comply with a valid legal obligation, protect safety, or respond to a lawful request, subject to applicable confidentiality requirements.

• Another organization involved in a merger, restructuring, transfer of program operations, or similar organizational transaction, subject to appropriate confidentiality protections and applicable law.

We do not authorize website analytics or advertising providers to receive the contents of housing applications or professional-referral forms. Any disclosure of especially sensitive information will remain subject to applicable law and any authorization or confidentiality restriction that applies to that information.

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   7. Families and Other Third Parties

Family members and other supporters may contact us to ask general questions. However, a family

relationship does not automatically authorize disclosure of an applicant's or resident's private

 

information, housing status, communications, medication information, screening results, or recovery-related circumstances.

When required or appropriate, we will request the individual's permission before discussing identifiable personal information with a family member or other third party. We may share information without that permission only when a valid legal basis or applicable emergency exception permits the disclosure.

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   8. Cookies, Analytics, and Website Technologies

Our website and website-service providers may use cookies, log files, pixels, or similar technologies for

necessary site functionality, security, performance, visitor analytics, and other disclosed website

purposes.

These technologies may collect technical information such as browser type, device identifiers, pages

viewed, referring pages, approximate location, and IP address. We do not intend for advertising or

analytics tools to collect the contents of housing applications, professional referrals, or other sensitive

form responses.

You may manage certain cookies through your browser settings and, when available, through a website

cookie-consent or privacy-preferences tool. Disabling certain essential cookies may affect website

functionality.

If third-party analytics, advertising, social media, or embedded content are added to the website, those

providers may process information under their own privacy policies and applicable settings.

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   9. Donations and Payment Information

Donation and volunteer inquiries may collect your name, contact information, donation interest,

intended donation amount, and related communication preferences.

If an online payment option is offered, payment information should be submitted directly through the

authorized payment processor. Do not send payment-card numbers, bank credentials, or sensitive

financial documents through an ordinary website form, email, or text message.

We may maintain donation records reasonably necessary for receipts, accounting, donor

communication, nonprofit administration, legal compliance, and reporting. We do not sell or rent donor

contact information.

 

   10. Email, Telephone, and Text Communications

If you provide a telephone number or email address in connection with an inquiry, we may use that

information to respond to your request and discuss housing, referrals, donations, volunteering, or

another matter you initiated.

Enrollment in promotional email or text messaging, if offered, is optional and is not required to inquire

about or apply for housing. We send marketing messages only when appropriate consent or another lawful basis exists.

You may unsubscribe from marketing emails using the unsubscribe instructions in the message or by

contacting us. If an optional text-message program is offered, you may opt out by following the

instructions provided with that program or by contacting us directly.

 

Standard email and text messaging may not be secure. Please do not send detailed medical, treatment, identification, financial, or other highly sensitive information through ordinary email or text.

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   11. Data Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the

information we maintain. Depending on the systems involved, these safeguards may include limited

staff access, account authentication, secure service-provider settings, employee or volunteer

confidentiality expectations, and procedures for handling sensitive information.

No website, electronic transmission, email system, or storage method can be guaranteed to be

completely secure. Please provide only the information requested for an initial inquiry and contact us

before transmitting sensitive records.

If a security incident occurs, we will assess the situation and provide any notifications required under

applicable law.

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   12. Data Retention and Secure Disposal

We retain information only for as long as reasonably necessary to respond to your inquiry, assess

housing or referral suitability, maintain appropriate organizational records, support legitimate business

or nonprofit needs, resolve disputes, protect safety, or comply with applicable legal and recordkeeping

requirements.

Retention periods may differ for applicants, residents, referral communications, donors, financial

records, and website communications. When information is no longer needed, we take reasonable steps

to delete, destroy, anonymize, or otherwise dispose of it in an appropriate manner.

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   13. Your Privacy Requests and Communication Choices

Subject to applicable law and our legitimate recordkeeping obligations, you may contact us to request

information about the personal information you provided, ask that inaccurate information be corrected,

request deletion of information that we no longer need to maintain, update your communication

preferences, or ask a question about our privacy practices.

We may need to verify your identity or authority before responding. We may retain or decline to delete

information when required or permitted for legal compliance, safety, ongoing services, dispute

resolution, financial documentation, or another legitimate purpose.

We will review requests within a reasonable time and explain any applicable limitations.

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   14. Adult Services and Children's Privacy

Our recovery-housing services are intended for adults. We do not knowingly collect personal

information directly from children under age 18 through our website for housing admission. If you

believe a minor has provided personal information to us inappropriately, contact us so we can review

and address the issue.

 

   15. Links to Other Websites

Our website may link to outside organizations, certification entities, recovery resources, payment

processors, social media services, or other third-party websites. Their privacy practices are governed by

their own policies. We encourage you to review those policies before providing personal information.

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   16. Healthcare and Substance-Use Confidentiality

Jax Recovery Homes provides nonclinical recovery housing. This website Privacy Policy is not a HIPAA

Notice of Privacy Practices and does not represent that we are a HIPAA-covered entity, a HIPAA business

associate, or a federally regulated substance-use-disorder treatment program.

If a particular relationship, record, referral arrangement, funding source, or program activity is subject to

HIPAA, 42 CFR Part 2, or another confidentiality requirement, the applicable legal requirements and any

required authorization will govern the relevant information. This website policy does not replace any

separate notice, consent, authorization, or agreement that may be required.

 

   17. Emergencies

This website and its forms are not monitored as an emergency response service. If you or another

person is experiencing a medical emergency, overdose, immediate safety threat, or mental-health crisis,

call 911 or contact the appropriate emergency or crisis service.

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   18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, technology, or applicable

law. The updated version will be posted on this website with a revised effective date. Continued use of

the website after an updated policy is posted is subject to the revised policy, to the extent permitted by

law.

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   19. Contact Us

Questions, concerns, or privacy requests may be directed to:

Jax Recovery Homes

Operated by Shalom House Foundation, Inc.

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Email: Info@JaxRecoveryHomes.com

Telephone: (904) 788-1772

Website: www.JaxRecoveryHomes.com